Orders

Once you've searched for flights by creating an offer request, and you've chosen which offer you want to book, you'll then want to create an order.

To create an order, you just need to provide the offer ID, payment details and some additional information on the passengers (e.g. their full name and date of birth).

airline_initiated_changes
list

The airline-initiated changes for this Order

available_actions
string[]

The available actions you can take on this order through our API. It's a list of zero or more of the following values:

  • "cancel": You can cancel the order.

  • "change": You can can change the order's slices.

  • "update": You can update some of the order's fields.

Example: ["cancel","update"]
base_amount
stringnullable

The base price of the order for all flights and services booked, excluding taxes

Example: "60.60"
base_currency
stringnullable

The currency of the base_amount, as an ISO 4217 currency code. It will match your organisation's billing currency unless you’re using Duffel as an accredited IATA agent, in which case it will be in the currency provided by the airline (which will usually be based on the country where your IATA agency is registered).

Example: "GBP"
booking_reference
string

The airline's reference for the order, sometimes known as a "passenger name record" (PNR) or "record locator". Your customers can use this to check in and manage their booking on the airline's website. Usually, this is made up of six alphanumeric characters, but airlines can have their own formats (for example, easyJet's booking references are 7 alphanumeric characters long and LATAM's references are made up of 13 alphanumeric characters beginning with LA.)

Example: "RZPNX8"
cancellation
objectnullable

The confirmed cancellation associated with this Order (if this Order has been cancelled)

cancelled_at
datetimenullable

The ISO 8601 datetime at which the order was cancelled, if it has been cancelled

Example: "2020-04-11T15:48:11.642Z"
changes
list

The passenger-initiated changes for this Order


An order change represents alterations to an existing order with an airline

conditions
object

The conditions associated with this order, describing the kinds of modifications you can make to it and any penalties that will apply to those modifications. This information assumes the condition is applied to all of the slices and passengers associated with this order - for information at the slice level (e.g. "what happens if I just want to change the first slice?") refer to the slices. If a particular kind of modification is allowed, you may not always be able to take action through the Duffel API. In some cases, you may need to contact the Duffel support team or the airline directly.

content
enum

Whether the order is Self-Managed or Managed

Possible values: "self-managed" or "managed"
created_at
datetime

The ISO 8601 datetime at which the order was created

Example: "2020-04-11T15:48:11.642Z"
documents
list

The documents issued for this order

id
string

Duffel's unique identifier for the resource

Example: "ord_00009hthhsUZ8W4LxQgkjo"
live_mode
boolean

Whether the order was created in live mode. This field will be set to true if the order was created in live mode, or false if it was created in test mode.

Example: false
metadata
objectnullable

Metadata contains a set of key-value pairs that you can attach to an object. It can be useful for storing additional information about the object, in a structured format. Duffel does not use this information. You should not store sensitive information in this field.

Example: {"customer_prefs":"window seat","payment_intent_id":"pit_00009htYpSCXrwaB9DnUm2"}
offer_id
string

The offer ID used at the time of booking.

Example: "off_00009htYpSCXrwaB9DnUm0"
owner
object

The airline who owns the order

passengers
list

The passengers who are travelling

payment_status
object

The payment status for this order

services
list

The services booked along with this order

slices
list

The slices that make up the itinerary of this order. One-way journeys can be expressed using one slice, whereas return trips will need two.

synced_at
datetime

Airlines are always the source of truth for orders. The orders returned in the Duffel API are a view of those orders. This field is the ISO 8601 datetime at which the order was last synced with the airline. If this datetime is in the last minute you can consider the order up to date.

Example: "2020-04-11T15:48:11Z"
tax_amount
stringnullable

The amount of tax payable on the order for all the flights booked

Example: "30.20"
tax_currency
stringnullable

The currency of the tax_amount, as an ISO 4217 currency code. It will match your organisation's billing currency unless you’re using Duffel as an accredited IATA agent, in which case it will be in the currency provided by the airline (which will usually be based on the country where your IATA agency is registered).

Example: "GBP"
total_amount
string

The total price of the order for all the flights and services booked, including taxes

Example: "90.80"
total_currency
string

The currency of the total_amount, as an ISO 4217 currency code. It will match your organisation's billing currency unless you’re using Duffel as an accredited IATA agent, in which case it will be in the currency provided by the airline (which will usually be based on the country where your IATA agency is registered).

Example: "GBP"
type
enumnullable

The type of this order

Possible values: "instant" or "hold"
users
string[]

The ids of users that are allowed to manage the order.

Example: ["icu_00009htyDGjIfajdNBZRlw"]

Retrieves a list of available services for an order.

Note this feature is currently not supported for order’s of type hold".

URL parameters

id
stringrequired

Duffel's unique identifier for the resource

Example: "ord_00009hthhsUZ8W4LxQgkjo"

Endpoint

GET https://api.duffel.com/air/orders/{id}/available_services

Request

curl -X GET --compressed "https://api.duffel.com/air/orders/{id}/available_services" \
-H "Accept-Encoding: gzip" \
-H "Accept: application/json" \
-H "Duffel-Version: v2" \
-H "Authorization: Bearer <YOUR_ACCESS_TOKEN>"

Response

{
"data": [
{
"type": "baggage",
"total_currency": "GBP",
"total_amount": "15.00",
"segment_ids": [
"seg_00009hj8USM7Ncg31cB456"
],
"passenger_ids": [
"pas_00009hj8USM7Ncg31cBCLL"
],
"maximum_quantity": 1,
"id": "aso_00009UhD4ongolulWd9123"
}
]
}

Adds services to an order.

Note this feature is currently not supported for order’s of type hold".

URL parameters

id
stringrequired

Duffel's unique identifier for the resource

Example: "ord_00009hthhsUZ8W4LxQgkjo"

Body parameters

add_services
listrequired

The services you want to add to the order.

payment
object

The payment details to pay for the services.

Endpoint

POST https://api.duffel.com/air/orders/{id}/services

Request

curl -X POST --compressed "https://api.duffel.com/air/orders/{id}/services" \
-H "Accept-Encoding: gzip" \
-H "Accept: application/json" \
-H "Content-Type: application/json" \
-H "Duffel-Version: v2" \
-H "Authorization: Bearer <YOUR_ACCESS_TOKEN>" \
-d '{
"data": {
"payment": {
"type": "balance",
"currency": "GBP",
"amount": "30.20"
},
"add_services": [
{
"quantity": 1,
"id": "ase_00009hj8USM7Ncg31cB123"
}
]
}
}'

Response

{
"data": {
"users": [
"icu_00009htyDGjIfajdNBZRlw"
],
"type": "instant",
"total_currency": "GBP",
"total_amount": "90.80",
"tax_currency": "GBP",
"tax_amount": "30.20",
"synced_at": "2020-04-11T15:48:11Z",
"slices": [
{
"segments": [
{
"stops": [
{
"id": "sto_00009htYpSCXrwaB9Dn456",
"duration": "PT02H26M",
"departing_at": "2020-06-13T16:38:02",
"arriving_at": "2020-06-13T16:38:02",
"airport": {
"type": "airport",
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
},
"airports": [
{
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
}
}
]
}
}
],
"passengers": [
{
"seat": {
"name": "Exit row seat",
"disclosures": [
"Do not seat children in exit row seats",
"Do not seat passengers with special needs in exit row seats"
],
"designator": "14B"
},
"passenger_id": "passenger_0",
"cabin_class_marketing_name": "Economy Basic",
"cabin_class": "economy",
"baggages": [
{
"type": "checked",
"quantity": 1
}
]
}
],
"origin_terminal": "B",
"origin": {
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
}
},
"operating_carrier_flight_number": "4321",
"operating_carrier": {
"name": "British Airways",
"logo_symbol_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-logo/BA.svg",
"logo_lockup_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-lockup/BA.svg",
"id": "arl_00001876aqC8c5umZmrRds",
"iata_code": "BA",
"conditions_of_carriage_url": "https://www.britishairways.com/en-gb/information/legal/british-airways/general-conditions-of-carriage"
},
"marketing_carrier_flight_number": "1234",
"marketing_carrier": {
"name": "British Airways",
"logo_symbol_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-logo/BA.svg",
"logo_lockup_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-lockup/BA.svg",
"id": "arl_00001876aqC8c5umZmrRds",
"iata_code": "BA",
"conditions_of_carriage_url": "https://www.britishairways.com/en-gb/information/legal/british-airways/general-conditions-of-carriage"
},
"id": "seg_00009htYpSCXrwaB9Dn456",
"duration": "PT02H26M",
"distance": "424.2",
"destination_terminal": "5",
"destination": {
"time_zone": "America/New_York",
"name": "John F. Kennedy International Airport",
"longitude": -73.778519,
"latitude": 40.640556,
"id": "arp_jfk_us",
"icao_code": "KJFK",
"iata_country_code": "US",
"iata_code": "JFK",
"iata_city_code": "NYC",
"city_name": "New York",
"city": {
"name": "New York",
"id": "cit_nyc_us",
"iata_country_code": "US",
"iata_code": "NYC"
}
},
"departing_at": "2020-06-13T16:38:02",
"arriving_at": "2020-06-13T16:38:02",
"aircraft": {
"name": "Airbus Industries A380",
"id": "arc_00009UhD4ongolulWd91Ky",
"iata_code": "380"
}
}
],
"origin_type": "airport",
"origin": {
"type": "airport",
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
},
"airports": [
{
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
}
}
]
},
"id": "sli_00009htYpSCXrwaB9Dn123",
"fare_brand_name": "Basic",
"duration": "PT02H26M",
"destination_type": "airport",
"destination": {
"type": "airport",
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
},
"airports": [
{
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
}
}
]
},
"conditions": {
"change_before_departure": {
"penalty_currency": "GBP",
"penalty_amount": "100.00",
"allowed": true
}
}
}
],
"services": [
{
"type": "seat",
"total_currency": "GBP",
"total_amount": "15.00",
"segment_ids": [
"seg_00009hj8USM7Ncg31cB456"
],
"quantity": 1,
"passenger_ids": [
"pas_00009hj8USM7Ncg31cBCLL"
],
"metadata": {
"designator": "14B",
"disclosures": [
"Do not seat children in exit row seats",
"Do not seat passengers with special needs in exit row seats"
],
"name": "Exit row seat"
},
"id": "ser_00009UhD4ongolulWd9123"
}
],
"payment_status": {
"price_guarantee_expires_at": "2020-01-17T10:42:14.545Z",
"payment_required_by": "2020-01-17T10:42:14.545Z",
"paid_at": "2020-01-17T10:42:14.545Z",
"awaiting_payment": true
},
"passengers": [
{
"type": "adult",
"title": "mrs",
"phone_number": "+442080160509",
"loyalty_programme_accounts": [
{
"airline_iata_code": "BA",
"account_number": "12901014"
}
],
"infant_passenger_id": "pas_00009hj8USM8Ncg32aTGHL",
"id": "pas_00009hj8USM7Ncg31cBCLL",
"given_name": "Amelia",
"gender": "f",
"family_name": "Earhart",
"email": "amelia@duffel.com",
"born_on": "1987-07-24"
}
],
"owner": {
"name": "British Airways",
"logo_symbol_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-logo/BA.svg",
"logo_lockup_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-lockup/BA.svg",
"id": "arl_00001876aqC8c5umZmrRds",
"iata_code": "BA",
"conditions_of_carriage_url": "https://www.britishairways.com/en-gb/information/legal/british-airways/general-conditions-of-carriage"
},
"offer_id": "off_00009htYpSCXrwaB9DnUm0",
"metadata": {
"customer_prefs": "window seat",
"payment_intent_id": "pit_00009htYpSCXrwaB9DnUm2"
},
"live_mode": false,
"id": "ord_00009hthhsUZ8W4LxQgkjo",
"documents": [
{
"unique_identifier": "1252106312810",
"type": "electronic_ticket",
"passenger_ids": [
"pas_00009hj8USM7Ncg31cBCLL"
]
}
],
"created_at": "2020-04-11T15:48:11.642Z",
"content": "self-managed",
"conditions": {
"refund_before_departure": {
"penalty_currency": "GBP",
"penalty_amount": "100.00",
"allowed": true
},
"change_before_departure": {
"penalty_currency": "GBP",
"penalty_amount": "100.00",
"allowed": true
}
},
"changes": [
{
"slices": {
"remove": [
{
"segments": [
{
"passengers": [
{
"seat": {
"name": "Exit row seat",
"disclosures": [
"Do not seat children in exit row seats",
"Do not seat passengers with special needs in exit row seats"
],
"designator": "14B"
},
"passenger_id": "passenger_0",
"cabin_class_marketing_name": "Economy Basic",
"cabin_class": "economy",
"baggages": [
{
"type": "checked",
"quantity": 1
}
]
}
],
"origin_terminal": "B",
"origin": {
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
}
},
"operating_carrier_flight_number": "4321",
"operating_carrier": {
"name": "British Airways",
"logo_symbol_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-logo/BA.svg",
"logo_lockup_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-lockup/BA.svg",
"id": "arl_00001876aqC8c5umZmrRds",
"iata_code": "BA",
"conditions_of_carriage_url": "https://www.britishairways.com/en-gb/information/legal/british-airways/general-conditions-of-carriage"
},
"marketing_carrier_flight_number": "1234",
"marketing_carrier": {
"name": "British Airways",
"logo_symbol_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-logo/BA.svg",
"logo_lockup_url": "https://assets.duffel.com/img/airlines/for-light-background/full-color-lockup/BA.svg",
"id": "arl_00001876aqC8c5umZmrRds",
"iata_code": "BA",
"conditions_of_carriage_url": "https://www.britishairways.com/en-gb/information/legal/british-airways/general-conditions-of-carriage"
},
"id": "seg_00009htYpSCXrwaB9Dn456",
"duration": "PT02H26M",
"distance": "424.2",
"destination_terminal": "5",
"destination": {
"time_zone": "America/New_York",
"name": "John F. Kennedy International Airport",
"longitude": -73.778519,
"latitude": 40.640556,
"id": "arp_jfk_us",
"icao_code": "KJFK",
"iata_country_code": "US",
"iata_code": "JFK",
"iata_city_code": "NYC",
"city_name": "New York",
"city": {
"name": "New York",
"id": "cit_nyc_us",
"iata_country_code": "US",
"iata_code": "NYC"
}
},
"departing_at": "2020-06-13T16:38:02",
"arriving_at": "2020-06-13T16:38:02",
"aircraft": {
"name": "Airbus Industries A380",
"id": "arc_00009UhD4ongolulWd91Ky",
"iata_code": "380"
}
}
],
"origin_type": "airport",
"origin": {
"type": "airport",
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
},
"airports": [
{
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
}
}
]
},
"id": "sli_00009htYpSCXrwaB9Dn123",
"fare_brand_name": "Basic",
"duration": "PT02H26M",
"destination_type": "airport",
"destination": {
"type": "airport",
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
},
"airports": [
{
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
}
}
]
}
}
],
"add": [
{
"segments": [
{
"passengers": [
{
"seat": {
"name": "Exit row seat",
"disclosures": [
"Do not seat children in exit row seats",
"Do not seat passengers with special needs in exit row seats"
],
"designator": "14B"
},
"passenger_id": "passenger_0",
"cabin_class_marketing_name": "Economy Basic",
"cabin_class": "economy",
"baggages": [
{
"type": "checked",
"quantity": 1
}
]
}
],
"origin_terminal": "B",
"origin": {
"time_zone": "Europe/London",
"name": "Heathrow",
"longitude": -141.951519,
"latitude": 64.068865,
"id": "arp_lhr_gb",
"icao_code": "EGLL",
"iata_country_code": "GB",
"iata_code": "LHR",
"iata_city_code": "LON",
"city_name": "London",
"city": {
"name": "London",
"id": "cit_lon_gb",
"iata_country_code": "GB",
"iata_code": "LON"
}
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