Flexible pricing for businesses of all sizes

Duffel allows you to skip the slow and painful steps of getting accredited, building relationships with airlines and getting ticketing authority (sometimes known as a “ticketing plate”). For just an extra 0.5% fee on each order, you can piggy-back on our accreditations and airline relationships instead. We call this “Duffel Content". The Duffel Content service includes 5 point of sales (United Kingdom, United States, France, Australia, Ireland) and agreements to sell flights with 20+ airlines, so that you can become an accredited travel agent from day one.

Today, you can access 20+ airlines all through a single API integration. We're always adding airlines and have many new integrations planned for 2021.

Click here for the list of airlines live on Duffel, as well as those that are next up for integration!

If you're not an IATA agent, you will pay for flights and paid extras using a simple prepaid account that we call the Duffel Wallet. You can top up your Wallet and keep track of your balance and transactions from the Wallet area in your Duffel dashboard (see below). Each time you top up the wallet, you can use these funds to spend on flights from the airlines you're connected to.

Each subscription will be charged on a monthly basis. To cancel your subscription, simply notify our team via chat or email 30 days in advance and we will cancel your subscription for the following billing month.

Want to upgrade? Let's make it happen! Send us an email or chat and we will make sure to quickly get you set up with the new package.

Duffel tracks the number of monthly orders for each customer. If you exceed the number of orders in a given month, not a problem! We understand customer behavior isn't the easiest thing to predict : ) We will simply notify you that you have gone over the tier limit.

If you continue to exceed the limit for 3 months in a row, we will kindly ask that you upgrade to the higher package or else have the account temporarily disabled.

Most airlines set "look-to-book ratios", which require you to make at least one booking for a certain number of searches. For example, a look-to-book ratio of 1000:1 would mean that you must make at least one booking for every 1,000 searches you perform on the platform.

We've built smart technology at Duffel that helps us to track and manage these look-to-book ratios effectively and allow you to make more searches with less worry. However, we expect that you stay within the look-to-book ratio specified for your plan type. If we see consistent behavior of look-to-book ratios exceeding those specified, we will have to temporarily disable your account.

You'll start by building your Duffel integration in our "sandbox" test environment.

In our sandbox, you can search and book flights with two of our partner airlines, American Airlines and Vueling, plus our test airline, Duffel Airways.

Our sandbox is completely safe - there's no danger of spending any money or booking flights you don't want. Our sandbox gives you everything you need to build your Duffel integration.

The Duffel dashboard is now available to everyone. It is a fully functioning user interface that allows you to search, book, and manage flights without ever having to do an API integration.

The travel sector saw a substantial hit to growth in 2020 on the back of the Coronavirus pandemic. Airlines and travel merchants were forced to cut jobs and revenues declined sharply across the industry. It is our hope that 2021 will open the door to a brighter future for travel and we want to do our part in helping the industry build back better together. We hope that our new self-serve platform and our decision to waive fees on the first 1000 bookings in 2021 will provide travel merchants with much needed relief and easier access to a technology that will improve their customer's experience.